Shipping Policy

At Heerana, every piece is prepared with care and delivered with the same attention.

Order Processing

All orders are processed within 1–3 working days. Once your order is confirmed, you will receive an update with the relevant details.

For made-to-order or customised pieces, processing timelines may be longer and will be communicated at the time of purchase.

Delivery Timelines

Delivery timelines may vary based on your location.

For ready-to-ship pieces, orders are typically delivered within 3–7 working days after dispatch. Custom or made-to-order pieces may take longer depending on the design and production requirements.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout.

From time to time, Heerana may offer complimentary shipping on select orders.

Order Tracking

Once your order is dispatched, you will receive a tracking link via email or SMS to follow your shipment in real time.

Delivery

We work with reliable logistics partners to ensure safe and timely delivery.

Please ensure that the shipping details provided are accurate and complete. Heerana will not be responsible for delays or issues arising from incorrect information.

Delays

While we aim to deliver within the stated timelines, delays may occasionally occur due to unforeseen circumstances such as logistics disruptions, weather conditions, or external factors beyond our control. In such cases, we will keep you informed.

International Shipping

For international orders, additional shipping charges, customs duties, or taxes may apply depending on the destination country. These charges are the responsibility of the customer.

Delivery timelines for international orders may vary.

Contact

For any shipping-related queries, you can reach out to us at:

help@heerana.com