FAQs

Yes. All our pieces are BIS hallmarked and HUID compliant, ensuring authenticity and purity. Diamonds used are natural and verified.

Absolutely. All transactions are processed through secure and encrypted payment gateways to ensure complete safety.

For any queries or assistance, you can reach out to us at:

Absolutely. All Heerana pieces feature certified natural diamonds, carefully selected to maintain brilliance, authenticity, and long-term value.

We use 9K gold, chosen for its durability, lightweight feel, and suitability for daily wear.

Our pieces are photographed to reflect them as accurately as possible. Since each piece is finely crafted, slight variations may occur — this is a natural part of the process.

Yes. Heerana is designed specifically for everyday wear — lightweight, comfortable, and easy to keep on through your routine.

We recommend storing your pieces safely when not in use and avoiding direct contact with harsh chemicals or perfumes to maintain their finish.

Simply select your piece, add it to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.

We accept major payment methods including cards, UPI, and other secure payment options available at checkout.

Orders can only be cancelled within a limited window before production begins. Once your piece enters production, cancellations are not possible due to its made-to-order nature.

Modifications may be possible only if the request is made before production begins. Once crafting starts, changes cannot be accommodated.

Ready-to-ship pieces are typically delivered within 3–7 working days after dispatch. Custom pieces may take longer, depending on the design.

Yes, once your order is dispatched, you will receive a tracking link via email or SMS.

Yes. We work with trusted logistics partners specializing in secure delivery. All shipments are carefully packaged and handled to ensure safety in transit.

Yes, eligible products can be returned within 7 days of delivery, provided they are unused and in original condition with all packaging and certificates.

Yes, exchanges are available on eligible products, subject to stock availability.

No, customised or made-to-order pieces are not eligible for return or refund.

Yes. If you have a design, reference, or idea in mind, we can create a piece tailored to you.

You can reach out to us with your requirements, and our team will guide you through the process.

For any queries, you can reach out to us at: