Privacy Policy

 

Consent

At Heerana, accessible from our website, protecting your information is important to us. This Privacy Policy outlines what data we collect, how we use it, and the choices you have.

By using our website, you agree to the terms of this Privacy Policy.

This policy applies only to information collected through our website and does not extend to offline interactions or other channels.

Information We Collect

We collect personal information only when it is relevant and necessary to provide our services.

When you interact with Heerana, we may collect details such as your name, email address, phone number, shipping and billing address, and payment-related information.

If you contact us directly, we may also receive any additional information you choose to share, including messages, attachments, or preferences.

When creating an account or placing an order, you may be asked to provide contact and identification details to facilitate your purchase and delivery.

How We Use Your Information

The information we collect is used to support and improve your experience with Heerana.

This includes processing orders, managing deliveries, and providing customer support. It also helps us understand how our website is used, allowing us to refine our offerings, improve functionality, and introduce new features.

We may use your contact details to share updates related to your orders, respond to your queries, and occasionally communicate relevant product or brand updates. You can opt out of marketing communication at any time.

Your information may also be used to detect and prevent fraudulent activity and ensure the security of our platform.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Log Files

Like most websites, Heerana uses log files as part of standard analytics. These may include information such as IP address, browser type, internet service provider, date and time stamps, and referring or exit pages.

This data is used for analyzing trends, managing the website, and understanding user behaviour. It is not linked to personally identifiable information.

Cookies and Tracking Technologies

Heerana uses cookies and similar technologies to enhance your browsing experience.

These help us remember your preferences, understand how you interact with the website, and improve overall performance. You can choose to disable cookies through your browser settings, although this may affect certain functionalities.

Third-Party Services

We may work with third-party service providers, including payment gateways, analytics tools, and advertising partners.

These third parties may use technologies such as cookies, scripts, or tracking tools to collect information necessary for their services. Heerana does not control these technologies, and we recommend reviewing their respective privacy policies for more details.

Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data.

These include the right to access the data we hold about you, request corrections, request deletion, restrict or object to processing, and request transfer of your data.

If you would like to exercise any of these rights, you can contact us, and we will respond within a reasonable timeframe.

Children’s Information

Heerana does not knowingly collect personal information from children under the age of 13.

If you believe that a child has shared personal data with us, please contact us, and we will take appropriate steps to remove such information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be reflected on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can reach out to us at:

help@heerana.com
+91-9717454567